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RENTAL CONTRACT FORM

Contact Information:

RVATotes

Call Us at 804-966-0040

Website: www.rvatotes.com

1. Equipment Rented

RVATotes rents reusable moving boxes, dollies, wardrobe boxes, and related moving equipment (collectively, the “Equipment”) to Customer as specified in the applicable invoice, order details, or booking confirmation.

2. Care, Custody, and Control

Customer acknowledges that Customer has care, custody, and control of the Equipment while it is at Customer’s location and until it is picked up by RVATotes. Customer accepts full responsibility for any loss of or damage to the Equipment while in Customer’s possession, excluding ordinary wear and tear.

3. Fees for Lost or Damaged Equipment

If any Equipment is lost, damaged, destroyed, or not returned while in Customer’s possession, Customer agrees to pay the full retail replacement value of the item(s). Retail values are as follows:

Additional equipment not listed above may be charged at RVATotes’ then-current retail replacement value.

4. Cleaning Fee

Equipment returned in a condition requiring deep cleaning due to excessive dirt, residue, misuse, or unsanitary condition will be subject to a $10 cleaning fee per box or item requiring deep cleaning.

5. Delivery, Pickup, and Scheduling

Customer is solely responsible for scheduling and being present for delivery and pickup appointments. If Customer fails to provide at least 24 hours’ notice to reschedule an appointment, RVATotes may charge an additional delivery or cancellation fee of $30.

6. Rental Period and Late Returns

Customer is solely responsible for returning the Equipment by the agreed return or pickup date. If totes, dollies, or other rented equipment are kept beyond the scheduled pickup date without an approved extension, a late return fee of $15 per day may apply until the Equipment is returned, picked up, or the rental is otherwise closed by RVATotes.

If RVATotes arrives for pickup and the Equipment is not ready or available for pickup, the rental may be treated as late beginning the day after the scheduled pickup date and may continue to accrue the $15 per day late fee until recovered or completed.

7. Rental Extensions

Customers may extend an active rental for an additional 7 days for a flat fee of $49 plus applicable sales tax. Extensions must be completed before the scheduled pickup date. RVATotes may send an extension reminder by email, and approved extensions are subject to availability.

8. Payment Terms and Saved Payment Authorization

Payment is due at the time the order is placed. Rental extensions, late fees, damage charges, replacement charges, cleaning fees, and other amounts due under this Agreement may be charged automatically based on the terms of this Agreement.

Customer authorizes RVATotes and its payment processor to create or use a Stripe customer profile for this rental and to save the payment method provided during checkout, including a card or supported wallet payment method such as Link, for the duration of the rental and for amounts owed under this Agreement.

Customer authorizes RVATotes to charge the saved payment method for all amounts due under this Agreement, including approved rental extensions, damages, cleaning fees, late fees, cancellation fees, collection costs, and replacement costs for lost, damaged, destroyed, or unreturned Equipment. These charges may be made after the original checkout if the amounts become due under this Agreement.

9. Ownership

All Equipment is and shall remain the sole and exclusive property of RVATotes at all times. Customer acquires no ownership interest in the Equipment by virtue of this Agreement.

10. Use of Equipment

Customer agrees to use the Equipment only in a safe, lawful, and reasonable manner. No alterations may be made to the Equipment. Only removable labels approved or provided by RVATotes may be used on the Equipment. Customer may not assign, transfer, or encumber this Agreement or the Equipment.

The Equipment may not be transported outside RVATotes’ service area without prior written consent from RVATotes.

11. Inspection and Acceptance

Upon delivery, Customer shall inspect the Equipment and promptly notify RVATotes of any damage or condition making the Equipment unsuitable for normal use. If Customer does not promptly notify RVATotes, the Equipment will be deemed accepted in satisfactory condition.

12. Warranty Disclaimer

RVATotes warrants only that the Equipment will be in satisfactory operating condition at the time of delivery and will replace, at no charge, any Equipment that fails during normal use. Except as expressly stated above, the Equipment is provided “as is,” and RVATotes disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

13. Risk of Loss

During Customer’s possession and control of the Equipment, all risk of loss, theft, destruction, or damage to the Equipment from any cause whatsoever shall be the sole responsibility of Customer. The cost to repair or replace damaged or unreturned Equipment may be charged to Customer’s credit card.

14. Indemnification and Limitation of Liability

Customer agrees to indemnify and hold harmless RVATotes from and against any claims, liabilities, damages, losses, and expenses arising out of or related to Customer’s use, misuse, possession, transportation, or storage of the Equipment.

RVATotes shall not be liable for any injury, loss, damage, delay, incidental, indirect, special, punitive, or consequential damages, including lost profits or commercial loss, arising out of or related to this Agreement or Customer’s use of the Equipment, regardless of the legal theory asserted.

15. Taxes

Customer agrees to pay all applicable sales, rental, and other taxes associated with the rental of the Equipment.

16. Default and Remedies

Customer will be in default under this Agreement if Customer:

Upon default, RVATotes may declare all unpaid amounts immediately due and payable, terminate this Agreement, and recover the Equipment wherever located, to the extent permitted by law. Customer agrees to pay all reasonable costs of collection and recovery, including legal fees and expenses, if incurred.

17. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Customer agrees to submit to the jurisdiction of the appropriate state or federal courts located in Virginia for any dispute arising under this Agreement.

18. Entire Agreement

This Agreement, together with any applicable invoice, order confirmation, or booking details, constitutes the entire agreement between the parties regarding the rental of the Equipment and supersedes all prior discussions or understandings relating to its subject matter.

19. Acceptance

By placing an order, accepting delivery, or paying for Equipment from RVATotes, Customer acknowledges that Customer has read, understood, and agrees to be bound by this Agreement.